Shipping Policy
Charges other than product price: Shipping fee is 70.00USD for all over the world.
You may be required to pay additional charges for customs clearance or import tax depending on the country in which you're receiving the product. Please note that the recipient will be charged these taxes and fees, so make a payment to the carrier upon delivery. Customs policies vary widely from country to country, so please contact the customs office of the country in which you're receiving the products for further information.
Delivery time: It takes approximately 14 days. However, depending on your order conditions such as shipping destination, quantity, weight, etc, exact arrival term may vary.
Expiration date of application: Within 3 days. If there is no deposit for 3 days, we will cancel it.
Repair, exchange, return, cancellation, etc.
If there is a defect in the delivered product, please return the product to our designated address. We will check the product received from the customer and replace it with a non-defective item during the warranty period (Shipping cost by our company, customer's return will be at your expense). In addition, please return the product concerned to our designated address by contacting within 8 days after goods arrival about the returned goods of the product. However, in the following cases, returns can not be accepted.
-Opening
-Unpacking, used goods
-Resale, sold goods
-A product that has been damaged or damaged due to reasons we should not return to our blame
-Digital score
Term of Service
Terms of Conditions
GVIDO MUSIC Co., Ltd. (hereinafter referred to as “the Company”) includes the GVIDO Store and My Library (https://www.gvidoscore.com/, hereinafter referred to as “the Website”), the GVIDO Promotion Website (https://www.gvidomusic.com/)Terms of use (hereinafter referred to as "the terms") of related services (hereinafter referred to collectively as "GVIDO service") of electronic score devices GVIDO provided by the Company, such as It establishes as follows. Please read the following terms and conditions before using the GVIDO service and use them only if you agree to these terms.
Article 1 (Application of Terms)
1.These Terms define the conditions for using the GVIDO Service, and those who use the GVIDO Service (hereinafter referred to as "Users") are required to Must be used.
2.GVIDO services will be provided only to users who have agreed to these terms. If you are a minor, you must use the GVIDO service with the consent of the legal representative.
3.With regard to GVIDO services, in addition to these Terms, guidelines, manuals or terms etc. (hereinafter referred to as “Guidelines etc.”) may be prescribed for each individual service. Make up the department.
4.In the case where the content set forth in the Terms and the content set forth in the Guidelines differ, the Guidelines, etc. will take precedence.
Article 2 (Change of Terms)
1.The Company shall be able to change the contents of the Terms, Guidelines, etc. at any time without obtaining the prior consent of the User. In this case, the revised Terms, Guidelines, etc. shall be effective from the time they are posted on the GVIDO Service website. However, this does not apply if the Company separately establishes it.
2.The user agrees to comply with the revised Terms and Guidelines after the amendment of the Terms and Guidelines in accordance with the preceding paragraph.
Article 3 (Responsibilities of Users)
Users shall be responsible for the reliability, interpretation, etc. of the information provided by our company in GVIDO Services at their own risk.
Article 4 (maintenance of use environment)
1.In order to use the GVIDO service, the user shall prepare communication equipment, software and public line etc. (hereinafter referred to as "communication equipment etc") at his / her own responsibility and expense.
2.Users shall maintain and manage communication facilities etc. under their own responsibility so as not to interfere with the use of the GVIDO service. In addition, when using the GVIDO service, the user shall manage and bear the expenses related to the GVIDO service connection with the telecommunications carrier under his / her responsibility.
Article 5 (Conclusion of Contract)
The order of the product from the user is a contract application. If the product is ordered from the user and the product is not a digital product, the application for the contract is accepted and the contract is concluded when the user receives a notification of shipping the product from the website. If the product you ordered is a digital product, the application for the contract will be accepted and the contract will be concluded when the user receives an order confirmation notice for the product from the website. In the case of a pre-order, the contract application is accepted and the contract is concluded when a notification of purchase confirmation of the ordered product is sent to the user from this website.
Article 6 (GVIDO Account)
1.In order to use the GVIDO service, it may be necessary to register an account specified in this Article (hereinafter referred to as "GVIDO account").
2.Users who have registered GVIDO accounts (hereinafter referred to as “registered users”) can purchase electronic music scores and use My Library on this website.
3.Users who wish to register a GVIDO account (hereinafter referred to as "Registration") shall register in accordance with the conditions described in this section. In addition, the user who can register is a registered user who has consented to the application for registration specified in Section 8 of this Article, and who satisfies the conditions specified in all the following items.
（１）An individual or legal person who has an available and valid credit card issued by a credit card company that the Company approves for use.
（２）Being an adult or a corporation.
（３）Having an e-mail address that can be sent to and received from our company.
（４）Have an address and phone number where we can contact you.
4.Users who wish to apply for registration (hereinafter referred to as "the application") will be required to transmit to the Company true and accurate information about the user in a prescribed manner determined by the Company. The Company receives the information on the application specified in the preceding paragraph, and performs the necessary examination for the application.
5.At the time of examination and after account registration, we may contact you or registered user's contact information regarding matters based on GVIDO service.
6.If the Company accepts the application for the Registered User through the examination described in the previous paragraph, the Company's prescribed ID and password (hereinafter referred to as "Authentication Information") for the Registered User to use the GVIDO Service shall be the Company. We will accept by sending by the specified method defined by (hereinafter referred to as "this consent"). In addition, the registered user is responsible for the use and management of the certification information and shall be properly managed.
7.The Registered User shall immediately notify the Company if he / she is aware of theft, loss, omission, or use by a third party of the Certification Information.
8.We do not take any responsibility for damage caused to registered users due to theft, loss, omission, use by a third party, etc. of authentication information prior to the notification under the preceding paragraph.
9.We do not take any responsibility for damage caused to registered users due to mismanagement of authentication information by registered users and unauthorized use of authentication information by third parties.
10.The Company may not accept this consent if it is determined that the user who applied for the application under Article 4 paragraph of this Article falls under one of the following items. In addition, if, after the Company's consent, the Registered User falls under any of the following items, the Company will register with the Registered User without notifying the Registered User in advance. Shall be able to carry out the deletion of the GIDDO service, the termination of the GVIDO service, and the invalidation of the authentication information (hereinafter referred to as the “deletion etc.”).
（１）If the person who made the application does not comply with the Terms, Guidelines, etc.
（２）When it turns out that the person who applied for this application does not exist.
（３）In the case where it has become clear that the person who has made the application has received suspension or cancellation of the registered user qualification in the past due to a violation or the like of these Terms or Guidelines.
（４）In the case where there is a false statement, an error, an omission, etc. in the registration information to our company in this application.
（５）If the person making the application applies to one of the Article 13 items.
（６）The person who made this application is either an adult ward, a person under the control or a person being assisted, and at the time of this application, the consent of the legal representative, the person in charge or the person in charge was not obtained If.
（７）When it turns out that a registered user has died.
（８）The registered user has not found any evidence of using the GVIDO service for a predetermined period of time.
（９）In addition to the preceding items, if the Company judges that it is inappropriate to grant this consent or the qualification to use the GVIDO service.
11.When using the GVIDO service by a registered user, the Company collates the authentication information of the account registration for which the consent has been made with the authentication information input by the registered user, and it is confirmed that they match in a predetermined manner. If successful, we will treat the use of the GVIDO service by the registered user as the use of the service with the proper authority by the registered user itself, and we will be solely responsible for any trouble or damage caused by the use of the service. Shall not. Registered users shall also comply with these Terms and Conditions, etc. when using GVIDO Services.
12.If the Registered User wishes to terminate the use of the GVIDO Service (hereinafter referred to as “Withdrawal”), the Company shall notify the Company in accordance with the Company's prescribed method. In addition, the registered user who has submitted the above notification of withdrawal will lose the right for all GVIDO services assuming account registration at the time of withdrawal.
Article 7 (Temporary suspension, cancellation, change, termination, etc. of GVIDO service)
1.The Company may suspend the provision of all or part of the GVIDO service without giving prior notice to users and registered users if any of the following cases occurs: I shall
（１）When performing regular maintenance, emergency maintenance, etc. of facilities for GVIDO service.
（２）When dealing with a failure occurrence of a GVIDO service facility.
（３）Providing GVIDO services by earthquakes, fires, eruptions, tsunamis, floods, other disasters such as wind and flood disasters, power outages, wars, incidents, riots, acts of labor, labor disputes, demonstrations and other third parties. If we decide that we can not do it.
（４）In addition to the preceding items, when the Company determines that it is necessary to temporarily suspend the GVIDO service in terms of operation or technology of the GVIDO service.
The Company may terminate all or part of the GVIDO Services without prior notice to Users and Registered Users, as it deems necessary. We may, at our discretion, change all or part of the GVIDO service at any time.
3.Even if any damage or disadvantage occurs to the user and the registered user due to the temporary interruption, cancellation, change, or termination of the GVIDO service in accordance with the preceding paragraphs, the Company assumes no responsibility.
Article 8 (advertising, link)
1.Although the GVIDO Service website may include a link to a third party website (hereinafter referred to as the "Third Party Site"), we manage the third party site. Not done Users are responsible for dealing with the linked site (including, but not limited to, contract terms, terms of use, terms of sale, etc.) with the operator of the third party site. Please go at.
2.The Company shall not be liable for any damages incurred by users, other users, other registered users or third parties resulting from the transactions described in the preceding paragraph.
Article 9 (Handling of personal information)
1.We shall respect the user's privacy, and the handling of personal information (hereinafter referred to as "Personal Information") of the user shall be in accordance with our "Personal Information Protection Policy".
2.The Registered User shall accept in advance the contents set forth in the personal information protection policy etc. of the preceding paragraph.
Article 10 (Re-consignment)
We can re-consign all or part of GVIDO service operations to a third party under our responsibility.
Article 11 (attribution of rights)
1.Intellectual property rights and other rights regarding GVIDO service contents, programs and information belong to the Company or other copyright holders, etc., and are protected by copyright laws in each country and international laws on copyright. You Users shall not engage in acts that infringe on these rights, and in the event of a problem occurring with the rights holder or a third party contrary to the provisions of this Article, the user shall use the matter in his own responsibility and expenses. I shall solve it.
2.All software used by the Company in connection with GVIDO Services and GVIDO Services includes property rights and trade secrets protected by intellectual property laws and regulations.
Article 12 (Prohibited matters)
Users shall not perform the actions specified in the following items in using GVIDO Services.
（１）Acts against the law or public order and morals, or acts with the fear.
（２）An act that leads to a criminal act, or an act that is likely to have it.
（３）Acts that infringe or may infringe other users, other registered users, third parties or our property, credit, privacy, and honor.
（４）Any act that infringes or is likely to infringe the intellectual property rights of other users, other registered users, third parties or our company.
（５）An act that gives disadvantage or damage to another user, another registered user, a third party or our company, or an act that is likely to cause it.
（６）Posting and posting information that is against the facts or may be against the facts and acts of slandering other users, other registered users, third parties or the Company.
（７）Election campaign, pre-election campaign, acts in conflict with the Public Election Act or acts similar to these.
（８）Act for the purpose of profit to other users, other registered users, and third parties (including but not limited to advertising, advertising, solicitation, etc.) or linked acts or acts of those fears.
（９）Any act of transferring, using, buying, selling, praising, securing, or the like the rights relating to the GVIDO service to a third party.
（１０）The act of interrupting the operation of the GVIDO service or losing the credibility of the GVIDO service.
（１１）The act of one person registering multiple accounts. However, this shall not apply if the Company approves.
（１２）The act of using one authentication information by multiple persons.
（１３）The act of using the GVIDO service by impersonating another user, another registered user, a third party or our company.
（１４）The act of transmitting harmful computer programs etc. through the GVIDO service or making it possible to be received by other users, other registered users, and third parties.
（１５）Other computers, systems, servers, etc. connected to the GVIDO service act or perform unauthorized access.
（１６）The act of promoting the act set forth in the preceding items.
（１７）In addition to the preceding items, acts that the Company deems inappropriate.
Article 13 (Payment of Charges)
1.The user pays collectively or in a batch according to the membership rules of a credit card company, using a credit card issued by a credit card company that approves the charges and consumption taxes etc. incurred with the use of the GVIDO service. I will.
2.The condition that the holder's name holder and the credit card holder are the same. If the credit card settlement in this Article 1 becomes impossible due to the user's credit card expiring or other circumstances, the user shall pay immediately by the method designated by the Company.
3.If there is a dispute between the user and the credit card company regarding charges and other debts, the parties concerned shall resolve it and the Company shall not be liable.
4.If the user is a corporation, payment will be made by credit card settlement under paragraph 1 of this Article or automatic withdrawal from the financial institution's account delivered by the customer.
Article 14 (Reported Items)
1.If a registered user changes information registered with the Company based on this application, the registered user shall immediately report the change according to the procedures and methods prescribed by the Company.
2.We do not take any responsibility for damage caused to registered users due to an error in registration information with us prior to the notification under the preceding paragraph.
Article 15 (Disclaimer)
1.The Company shall not be liable for any damages caused to users or third parties in connection with the use of the Service.
2.The Company shall not be liable for any matters set forth in the following items related to the information etc. obtained by the user in connection with the use of the GVIDO service.
（１）The GVIDO service meets or meets the user's specific purpose.
（２）The GVIDO service is free from faults, problems or errors.
（３）Information, services, products, etc. obtained by the user through the GVIDO service satisfy the user's expectation.
（４）The information, data, etc. provided by the Company on the GVIDO service must be accurate.
（５）The use of GVIDO services conforms to applicable laws and regulations or internal rules, etc. applicable to users.
3.In accordance with the terms and conditions, guidelines, etc., in connection with the cancellation of account registration, suspension of services or invalidation of authentication information, the Company shall not be liable for any damages caused to users or third parties. I shall not bear it.
4.We do not guarantee the operation of communication facilities, devices, software, etc. that users use for using GVIDO services, and do not give any damage to the users or third parties regarding communication facilities etc. Shall not be liable for.
5.With regard to the damage suffered by the registered user or third party due to the authentication information of the registered user being used by a third party, the Company shall not be liable for any fault of the member concerned. I do not take responsibility.
6.The Company shall not be liable for any suspension, termination or termination of all or part of the GVIDO Service or all or part of the GVIDO Service based on these Terms, Guidelines, etc. Shall not be.
7.If the user falls under the "Consumer" defined in the Consumer Contracts Act, regardless of Section 1 and Sections 3 to 6 of this Article, compensation will be made if the Company is attributable. Responsible, the scope is limited to the normal damage that has occurred directly and actually, and the fee paid by the user to the Company in connection with the use of this service in the past 12 months Limited) to significant amounts (not limited to cases where the Company deems intentional or gross negligence).
Article 16 (damages)
1.If the user receives a complaint from the third party, a claim for damages, etc. in connection with the use of the GVIDO service, the claim, the claim, etc. will all be resolved with the user's responsibility and expense. I agree to.
2.If the user suffers damage by using the GVIDO service contrary to the terms of this agreement, the company shall be able to claim damages for the user.
3.If a third party submits a complaint or claims for damages in connection with the use of the GVIDO service by the user to the Company, the Company will submit the request / claim to the user. You can claim all expenses (including legal fees) for etc.
Article 17 (Notice)
1.Notices or notices from the Company to the User will be made by placing the Company in such a way that the user can view the information pertaining to the notice or notice in the following manner.
（１）A method of sending an e-mail in which the information is recorded to an e-mail address registered by the user to our company
（２）A method of mailing a document stating the information to the address registered by the user to the Company
（３）A method to post such information on the Company's prescribed website (hereinafter referred to as "the Website") regarding the Service
2.Notification by sending e-mail to the e-mail address (when e-mail address after notification of change has been notified from the registered user) e-mail address reported to the company at the time of account registration Alternatively, if a notice is given, the notice or notice shall be deemed to have reached the registered user immediately.
3.Notice or notification by mailing the document to the address (the address after notification of change from the registered user, if notified by the registered user) by the Company upon registration of registered user If done, the notice or notice will normally be considered as reaching the registered user when it should be reached.
4.If the Company notifies or notifies by means of posting on the Website, it will be considered as having reached the registered user when the information pertaining to the notification or notification is posted on the Website.
Article 18 (Separability)
Even if any provision of this Agreement or a part of it is determined to be invalid or unenforceable by the Consumer Contracts Act or other laws, the remaining provisions of this Agreement and part of it will The rest of the provisions shall continue to be fully effective.
Article 19 (Governing Law and Court of Jurisdiction)
1.Governing law concerning GVIDO service, these terms and conditions, etc. shall be Japanese law. Even if goods are sold or sold under this service, the application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
2.For all disputes arising out of or related to the GVIDO service, these Terms or Guidelines, etc., the Tokyo District Court shall be the exclusive agreement jurisdictional court of the first trial.
Revised on April 1, 2019
Revised on October 19, 2017
Opens external website in a new window. Opens in a new window. Opens external website. Customer information - GVIDO Store GLOBAL - Checkout
GVIDO Refund policy
Display based on the Act on Specified Commercial Transactions
Distributor name: GVIDO MUSIC Co.,Ltd.
Representative Director: Yoshihisa Nakano
Address: 2-6-10 Higashishinagawa, Shinagawa-ku, Tokyo, Japan 140-0002
e-mail: cs-jp@gvidoscore.com
e-Commerce site: https://www.gvidostore.com/
Price: Please refer to each product page.
Charges other than product price: Shipping fee is 70.00USD for all over the world.
You may be required to pay additional charges for customs clearance or import tax depending on the country in which you're receiving the product. Please note that the recipient will be charged these taxes and fees, so make a payment to the carrier upon delivery. Customs policies vary widely from country to country, so please contact the customs office of the country in which you're receiving the products for further information.
Delivery time: It takes approximately 14 days. However, depending on your order conditions such as shipping destination, quantity, weight, etc, exact arrival term may vary.
Payment: Visa, Mastercard, and American Express & PayPal.
Expiration date of application: Within 3 days
If there is no deposit for 3 days, we will cancel it.
Repair, exchange, return, cancellation, etc.
If there is a defect in the delivered product, please return the product to our designated address. We will check the product received from the customer and replace it with a non-defective item during the warranty period (Shipping cost by our company, customer's return will be at your expense). In addition, please return the product concerned to our designated address by contacting within 8 days after goods arrival about the returned goods of the product. However, in the following cases, returns can not be accepted.
-Opening
-Unpacking, used goods
-Resale, sold goods
-A product that has been damaged or damaged due to reasons we should not return to our blame
-Digital score
GVIDO Privacy policy
Gvido Music Co., Ltd Privacy Notice
Introduction and who we are
Gvido Music Co., Ltd ("Gvido ", "we", "our" or "us") are strongly committed to being responsible custodians of the information you provide us and the information we collect in the course of operating our business.
This Privacy Notice explains how Gvido, as a data controller, may collect, use, share and protect information that we obtain about you directly or indirectly in accordance with applicable data privacy laws.
Where you use our services, or your personal data is processed in connection with such services, and we control the purpose for which such personal data is processed, Gvido will be the data controller of such information.
This Privacy Notice does not apply to, and Gvido is not responsible for, any third party websites which may be accessible through links from this website (please see section 12 (Online services - Links to third party sites, services and content) below for more information).
Scope of Privacy
This Privacy Notice explains and describes:
When this Privacy Notice applies.
How we collect your personal data.
Legal basis for usage of your personal data.
How we use the personal data we collect.
How and when we may disclose personal data that we collect.
What happens if your personal data is transferred overseas.
How long we hold your personal data.
How we protect your personal data and keep it secure.
What cookies are and how we use them.
What happens when you access third-party services and content.
Your legal choices and rights.
The status of this Privacy Notice and any changes that are made to it.
How to request further information.
Our contact details.
When this Privacy Notice applies
This Privacy Notice applies:
to your use of any of our services where we are performing a data controller function;
where you apply to us for a job or work placement;
your supply of services to us where this involves any personal data; and/or
to any personal information collected from third parties where we are the controller of such information.
This Privacy Notice additionally applies to our website and online services, including “https://www.gvido.tokyo/", https://www.gvidoscore.com/", http://www.gvidomusic.com , http://www.gvidostore.com and any other website, mobile app or other online service created or hosted by us from time to time on which this Privacy Notice appears (together, our "online services") through which we may collect certain details if, for example, you want to subscribe to any publications or newsletters that we may periodically issue.
Please note that our online services make use of cookies and similar technologies, as described in more detail in section 11 (Cookies Policy) below.
How we collect your personal data
"Personal data" is any information that can be used to identify you or that we can link to you.
Where you use our services, we will collect personal data directly from you.
We may also collect personal data from third parties such as your employing organisation, regulatory authorities, recruitment agencies, credit reporting agencies, information or service providers, publicly available records, and the third parties described in section 7 (Disclosure of your information) below.
We collect information that you voluntarily provide to us, including when you communicate with us via email or other channels; when you sign up for or request that we send you newsletters, alerts, or other materials; when you sign up for an event; and when you respond to our communications or requests for information.
The information you provide may include current and historical personal data including your name, contact details, title, identification, employment, positions held and enquiry/complaint details and information about the organisation with which you are affiliated. We may also collect personal data about your other dealings with us and our clients, including any contact we have with you in person, by telephone, email or online.
We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content, and any information gathered through these channels will be governed by the privacy settings, policies, and/or procedures of the applicable social media platform, which we strongly encourage you to review.
We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.
When you use our online services, we may collect the following:
Information you provide by completing forms (this includes information you give us, submitting material, requesting services, entering competitions, registering for any of our online offerings or subscribing to our newsletters or other services).
Information you provide by your participation in competitions, events, live chats, message boards.
Information you provide to us if you contact us, for example to report a problem with our online services or raise a query or comment.
Details of visits made to our online services including, but not limited to, the volume of traffic received, logs (including, where available, the IP address and location of the device connecting to the online services and other technical information and identifiers about the device and the nature of the visit) and the resources accessed.
Where our online services require that you enter a password or other information in order to access certain features, we will collect such credentials when you enter them.
Legal basis for usage of personal data
Where we intend to use your personal data, we rely on the following legal grounds:
Performance of a contract: We may need to collect and use your personal data to enter into a contract with you or to perform a contract that you have with us. For example, provision of gvidoscore.com services, administration of your Gvido “My account”, and where we respond to your requests and provide you with services in accordance with our terms and conditions or other applicable terms of business agreed with you or with your employing organisation.
Legitimate interests: Where we consider use of your information as being (a) non-detrimental to you, (b) within your reasonable expectations, and (c) necessary for our own, or a third party’s legitimate purpose, we may use your personal data, which may include:
for our own direct marketing or continued communication;
the prevention of fraud;
our own internal administrative purposes;
personalisation of the service(s) we provide to you;
ensuring network and information security, including preventing unauthorised access to electronic communications networks and stopping damage to computer and electronic communication systems; and/or
reporting possible criminal acts or threats to public security to a competent authority.
Compliance with a legal obligation: We may be required to process your information due to legal requirements, including employment laws, tax laws and other regulatory provisions applicable to Gvido as a provider of products and / or services.
Consent: You may be asked to provide your consent in connection with certain services that we offer, for example in respect of any processing of your personal data for our marketing purposes where you or your employing organisation is not a client of Gvido, or in respect of certain special categories of personal data such as your health or racial background for which we are legally obliged to gain your consent due to the sensitive nature of such information and the circumstances in which it is gathered or transferred. Where we are reliant upon your consent, you may withdraw this at any time by contacting us in accordance with section 15 (Further information) below, however please note that we will no longer be able to provide you with the products or services that rely on having your consent.
How we use your personal data
Depending upon the circumstances in which we gather your personal data, we may use your information to provide you with services and information, or for any of the following purposes:
To provide you with Gvido ’s products and services (as noted above) that you or your employing organisation request.
To respond to your enquiries.
To carry out our obligations arising from any contracts entered into between you and us.
To facilitate our internal business operations, including to fulfil our legal or regulatory requirements.
To maintain and develop our relationship with you.
For our business purposes, including data analysis, submitting invoices, detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.
To maintain and update our records including our database of contacts.
To provide you on an ongoing basis with information and services, including relevant marketing communications related to Gvido, and other information or materials, that you request from us or which we feel may interest you where you have indicated that you would like to receive these from us.
To evaluate, recruit, and hire personnel.
To help us to improve our services, products or online services
To measure the popularity and effectiveness of services such as newsletters and seminar invitations, in order to improve what we offer to you and other recipients.
To ensure that content from our online services is presented in the most effective and secure manner for you and the device on which you are accessing our services, and to troubleshoot, and improve such online services.
To allow you to use or access interactive features or secure areas of our online services, when you choose to do so.
For research, planning, service development, security or risk management.
As we believe reasonably necessary or appropriate to: comply with our legal obligations; respond to legal process or requests for information issued by government authorities or other third parties; or protector your, our, or others’ rights.
We may not be able to do some or all of these things without your personal data.
If at any time we intend to change the purpose for which we hold your personal data, for example to offer you with a complimentary service that we may provide in the future, we will give you prior information of that new purpose so you are aware of this.
Disclosure of your information
We may exchange your personal data with third-party service providers contracted to Gvido where any of the following apply:
You have consented to us sharing your personal data in this way.
We deem reasonably necessary to provide you with the services that you have required at any particular time.
Such sharing is provided for under contract, including our terms and conditions for any particular service that we may provide to you.
Such sharing is to law enforcement bodies or other government authority.
We need to enforce or apply our terms and conditions to which you have agreed (or other terms that have been agreed to apply to our relationship with you or your employing organisation).
It is necessary to protect the rights and interests, property, or safety of Gvido, our clients or others.
It is relevant in the circumstances to disclose the information to parties with whom we have co-promotional arrangements (such as jointly sponsored events, external venues, or caterers).
Our agents or contractors who assist us in providing our services require such information, for example in fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
We use third party service providers to provide services that involve data processing, for example archival, web-hosting, analytics providers in connection with the operation of our online services, event hosting, information technology providers, auditing, reference checking, professional advisory (including legal, accounting, financial and business consulting), mailing vendor, delivery, technology, website, research, banking, payment, client contact, data processing, insurance, forensic, litigation support, marketing and security services. A full list of such service providers can be found in Section 11 below. This section may be updated from time to time as we change, add or update our suppliers.
All, or most, of the assets of Gvido or any single business unit within Gvido is merged with or acquired by a third party, or we expand or re-organise our business, in which case your personal data may form part of the transferred or merged assets.
We are under a legal, regulatory or professional obligation to do so (for example, in order to comply with a Court Order).
Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on Gvido’s behalf. When such third parties no longer need your personal data to fulfil this service, they will dispose of such details in line with Gvido’s procedures unless they are themselves under a legal obligation to retain information (provided that this will be in accordance with applicable data privacy laws). If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
We also provide anonymous statistical information about users of our websites and related usage information to reputable third parties, including analytics and search engine providers.
We own the database rights in the information collected via our online services. We do not sell, rent, or otherwise share information that reasonably identifies you or your organisation with unaffiliated entities for their independent use except as expressly described in this Privacy Notice or with your express prior permission.
We may share information that does not reasonably identify you or your organisation as permitted by applicable law.
International Transfers
Where you are submitting personal data from within the European Economic Area (“EEA”), such information may be transferred to countries outside the EEA.
By way of example, this may happen if one or more of our third party service providers with whom we share personal data in accordance with section 7 (Disclosure of your information) are located, or have their servers located, outside your country or the country from which the data were provided.
If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.
Retention of your data
We retain the information we collect no longer than is reasonably necessary to fulfil the purposes that such data was originally collected in accordance with our internal data retention polices or to comply with our legal and regulatory obligations.
Security
We take steps to hold information securely in electronic or physical form.
Our information security policy is supported by a variety of processes and procedures, and we store information in access controlled premises or electronic databases requiring logins and passwords. All employees, officers or contractors of Gvido and third party providers with access to confidential information are subject to access controls and confidentiality obligations, and we require our third-party data storage providers to comply with appropriate information security industry standards.
Whilst we continually strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of information via the internet is not completely secure, and as such we cannot guarantee the security of your data transmitted to our online services which is at your own risk.
If you communicate with us using a non-secure web platform, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.
Once we have received your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorised access, modification or disclosure.
You can help us to keep your information secure by ensuring that any user name or password in relation to our online services is kept strictly personal to you and is not made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using your user details or password.
Cookies Policy
Our website and services delivered online use cookies and other similar technologies, for example, to distinguish you from other users when you browse our websites or use our online services and to allow us to improve our online services.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently to improve the user experience, as well as to provide certain information to the owners of the site.
We may, for example, collect information about the type of device you use to access our online services, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the content you view and features you access on our online services, the web pages you view immediately before and after you access our online services, whether and how you interact with content available on our online services, and the search terms you enter on our online services.
Gvido ’s website sets cookies which remain on your computer for differing times. Some expire at the end of each session and some remain for longer so that when you return to our website, you will have a better user experience.
We use cookies, web beacons, APIs (application programming interfaces), SDKs (software development kits), and other tracking tools to hold data collected without identifying personal information for our own purposes and these can be provided and used by other users, including certain third party analytics service providers. We also allow the use information and tracking tools to serve ads, as described in the ad network section below. These can collect information when using 3rd party websites and mobile apps using Google related services, and can also gather information from various websites, applications and devices.
Which cookies we use
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies
We collect standard internet log information and details of visitor behaviour patterns by using Google Analytics cookies. We do this to compile reports and to help us find out things such as the number of visitors to the various parts of our website, so that this can be improved. This information does not identify visitors or collect any personal details. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered in this way with any personal data from any source. For more information about Google Analytics cookies please see the link here.
To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services. For more information about Google Analytics Opt-out Browser Add-on please see the link here.
In order to provide customers with advertisements related to our services, we cooperate with the ad network and conduct surveys and analyses using information collected by cookies, web server logs, web beacons, SDKs, APIs, etc. . This data collection is done through our GVIDO services and mobile applications, visited third party websites, and using third party mobile applications participating in the ad network to enhance marketing program development, Help to provide better service. The information collected will be used to measure the effectiveness of advertising, including the determination of ad effectiveness, delivery of related ads, announcing new services, and the purpose of providing them.
Control of cookies
Web browsers allow you to exercise some control of cookies through the browser settings. Most browsers enable you to block cookies or to block cookies from particular sites. Browsers can also help you to delete cookies when you close your browser. You should note however, that this may mean that any opt-outs or preferences you set on our website will be lost. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the major browser providers.
How long will cookies stay on device
The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
Online services - Links to third party sites, services and content
In addition to our online services, which we control directly, we also use and provide links to websites which are controlled by third parties, which may include:
Twitter, Instagram and YouTube, where we have certain Gvido accounts and profiles.
Facebook, where we have a social page.
If you use or follow a link to any of these third-party websites, please be aware that these websites have their own privacy policies and that we cannot accept any responsibility for their use of information about you.
Our online services may include integrated content or links to content provided by third parties (such as video materials). This Privacy Notice does not address the privacy, security, or other practices of the third parties that provide such content.
We engage third parties that support the operation of our online services, such as analytics providers. These third parties may use technologies to track your online activities over time and across different websites and online platforms. Please see section 11 (Cookies Policy) above for more information.
Your Rights
Under applicable data protection legislation, we have a duty of care to ensure that your personal data is accurate and up to date. Therefore, please contact us to update or correct your information if this changes or if you believe that any information that we have collected about you is inaccurate at gvido.information@gvidomusic.com
Access and update of personal information
Customers can access and update their account information at any time after signing in to the GVIDO service, so please update your account as soon as it changes. For changes in information that you need additional support, please contact us at the contact details listed below.
Where you have consented to our processing of certain personal data, you can at any time withdraw such consent and/or tell us not to contact you with updates and information regarding our products and services (or part of them) either at the point such information is collected, (by leaving the relevant box unticked) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. Please note that where you withdraw your consent we will no longer be able to provide you with the products or services that rely on having your consent. You can also exercise this right at any time by contacting us using the contact details at the end of this Privacy Notice.
You can request:
access to the personal data we hold about you
corrections or updates to your details;
the erasure of your personal data;
the portability of personal data that you have provided to us in a structured, commonly used and machine-readable format.
You also have the right to object to, or request the restriction of, our use of your personal data.
If you would like to exercise any of the rights set out in this section, please contact us using the details set out in section 15 (Further information) below. We may refuse to provide access where we have legitimate reasons for doing so under applicable data privacy laws, and in exceptional circumstances may charge a fee for access if the relevant legislation allows us to do so, in which case we will provide reasons for our decision.
You may submit a complaint to the Information Commissioners Office, details of which can be found at https://ico.org.uk/global/contact-us.
If you make a privacy complaint, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint.
Status of this statement
Your provision of personal data to us or use of our online services constitutes your acceptance of the terms of this Privacy Notice.
As technologies and information governance practices develop, and data privacy laws (and surrounding guidance) evolve, we may need to revise this Privacy Notice. You should therefore review this page regularly to ensure that you are aware of any changes to its terms.
We will post any Privacy Notice changes on this page and, if the changes are significant or may materially impact upon your rights, we will provide a more prominent notice or contact you by other means (including, for certain services, email notification of Privacy Notice changes).
Further information
Gvido at your request, can confirm what information we hold about you and how it is processed. If Gvido does hold personal data about you, you can request the following information by contacting us using the details below:
Identity and the contact details of the person or organisation that has determined how and why to process your data.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Gvido or a third party, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
In order to verify the identity of those who make a request to us, we will accept the following forms of ID when information on your personal data is requested:
Passport,
Driving licence, Birth certificate,
Utility bill dated within the last 3 months.
Contact
If you have any questions, concerns or comments about this Privacy Notice, or want to submit a written complaint about how we handle your personal data, please contact us via any of the following means:
Our contact details are as follows:
Contact address: 2-6-10 Higashi-shinagawa, Shinagawa-ku, Tokyo,Japan 140-0002
Email: gvido.information@gvidomusic.com
Tel: Tel +81-3-6712-9590
The CIO for GVIDO MUSIC is Shige Fujisaki
Date of last update: April 1, 2019.